FAB First Aid Training Ltd
Privacy Policy
FAB Training is committed to protecting your privacy. This privacy policy explains how we collect information from www.fabtraining.org.uk the website, what we do with it and whom we share it with. By using this site you agree with this privacy policy. Please take time to review this privacy policy carefully.
1. Personal information
When you contact us, whether by phone, chat, email, through our websites or otherwise, we may keep a record of your communication for training, quality assurance and statistical purposes, as well as to improve our products and services.
We collect and use personal information in the following ways:-
Our lawful bases for processing personal information include:
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Performance of a contract, where processing is necessary to provide training courses, products or services you have requested.
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Compliance with legal obligations, including health and safety, accounting and certification requirements.
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Legitimate interests, where processing is necessary for the administration and improvement of our business, provided those interests do not override your rights and freedoms.
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Consent, where you have specifically agreed to receive marketing communications or where consent is otherwise required by law.
If you are, or have been, a customer of ours then we may continue to process the information for carrying out our obligations in connection with any agreement or interest you have with us. The requirement will continue for as long as the agreement or interest exists and for a reasonable period of time afterwards as required under law.
It is a condition of using this website that you consent to us using your personal information in this way for the provision of the booking or purchasing of any courses or products or carry out our obligations for any agreement you have with us.
Data Protection Complaints
If you have concerns about how FAB First Aid Training Ltd has collected, used, stored or handled your personal information, please contact us in the first instance using the details below:
Email: connect@fabtraining.org.uk
We will acknowledge receipt of your complaint within 30 calendar days.
Where necessary, we may request further information from you to help us investigate your concerns.
We will investigate your complaint fairly and without undue delay and keep you informed of progress where appropriate.
If you remain dissatisfied following our response, you have the right to raise your concerns with the Information Commissioner's Office (ICO).
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
For marketing purposes:-
We would like to keep you in the loop about news, products, competitions and offers from FAB Training. To ensure we’re always improving and delivering our best products and services to you, we may also get in touch to ask for your feedback.
From time to time we share your information with carefully selected third parties for marketing purposes.
We will only use your personal information for marketing purposes with your consent. If you do not consent to us using your information for marketing purposes, please let us know. If at any time after you have submitted your information to us, you wish us to stop using your information for any of these purposes; please email connect@fabtraining.org.uk
Disclosing your personal information to others:-
We cannot be responsible for the privacy policies and practices of external sites even if you access them using links from our site or if you linked to our site from a third party site. We recommend you check the privacy policy and marketing permissions of each site you visit.
We may analyse information about you on a personalised or aggregated basis. We may pass this data to the third parties and we may use this information to provide you with FAB First Aid Training Ltd or third party offers, promotions, adverts or commercial communications.
Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are entitled or obliged to do so under law.
2.Cookies:-
This website uses cookies and similar technologies to help the website function correctly, improve user experience, remember preferences and understand how visitors use our website.
Cookies may be used to collect anonymous information about how visitors interact with our website, helping us improve our services and website performance.
You can manage your cookie preferences at any time using the cookie settings available on our website.
Most web browsers allow you to control cookies through their settings. Disabling some cookies may affect the functionality of certain parts of the website.
For more information about how we process personal information, please refer to this Privacy Policy.
Online surveys:-
From time to time, we may invite our website visitors and customers to participate in an online survey about our online and claims services. Participation is entirely optional and any information we collect is only used to improve the products and services we offer to our website visitors and customers.
If you would like more information about how we use non-personal information, please contact us or email us at connect@fabtraining.org.uk
3. Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have given us, please contact us at connect@fabtraining.org.uk
4. Security
We have implemented technology and policies to safeguard your privacy from unauthorised access and improper use and will continue to update these measures as new technology becomes available. We store your data in Google Drive. This is a secure cloud based location and is encrypted with password protection.
Data Retention:-
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting and certification requirements.
Training records and certification information may be retained for periods required by awarding organisations, regulators, insurers or applicable legislation.
When personal information is no longer required, it will be securely deleted or anonymised.
5. Changes to this privacy policy
Please check this privacy policy regularly for any changes.
This website is for UK residents and businesses only.
Last Updated: 18 June 2026
FAB First Aid Training Ltd reviews its policies periodically and may update them from time to time to reflect changes in legislation, guidance, services or business practices.